Version 1.0 | Effective 21 September 2026
1. Provider, acceptance and important rights
These Terms govern the PluginChatBot hosted platform, dashboard, website widgets and related standard services supplied by NAFCORP PTY LTD (ACN 660 556 203; ABN 53 660 556 203), trading as NAFCORP TECHNOLOGIES, Victoria, Australia (“NAFCORP”, “we”, “us”). Contact: sales@pluginchatbot.com. “Customer” or “you” means the business or other person purchasing or using an account. A person accepting for an organisation represents that they have authority to bind it.
You accept these Terms through the signup or order process that identifies the version being accepted, or through a signed agreement expressly incorporating them. Merely visiting another business's widget does not make the visitor the purchaser of its subscription. Customer staff must receive the rules relevant to their use; creating an invited user must not be misrepresented as that person's personal acceptance.
Nothing in these Terms excludes, restricts or modifies a consumer guarantee, right or remedy under the Australian Consumer Law, or any other right that cannot lawfully be excluded, restricted or modified. A business purchase can attract consumer guarantees. Describing the service as business software or an AI tool does not remove those rights.
2. Contract documents and interpretation
The contract consists of these Terms, your accepted order or plan summary, the Acceptable Use Policy, the AI Usage and Safety Provisions and, where we process Customer Personal Information, the Data Processing Addendum. The Privacy Policy and Cookie Policy explain information handling; acknowledging them is not blanket consent to every possible use of information.
An expressly negotiated written variation takes priority on the particular point it changes, subject to mandatory law. The Data Processing Addendum takes priority for conflicts concerning Customer Personal Information. The accepted order controls the purchased price, currency, billing period and expressly agreed entitlements. Other conflicts are resolved consistently with these Terms, not by silently imposing a more onerous unpublished condition. A new version is adopted only under section 18.
“Customer Content” means content, documents, messages, business information and configuration supplied by or for the Customer. “Customer Personal Information” means personal information in that content which we handle to provide the service. “Authorised Users” are people the Customer permits to use its account. “AI Output” means material generated by an AI feature. “Paid Period” means the billing period for which payment has been made.
3. Accounts and administration
An account owner must be at least 18 and have authority to acquire the service. Keep registration and billing details accurate, protect credentials, maintain appropriate permissions and promptly remove access that is no longer needed. You are responsible for instructions from your Authorised Users to the extent reasonably within your control; this does not make you responsible for losses caused by our security failures or negligence.
We may reasonably verify identity or authority before granting access or making sensitive changes. We will not require unnecessary identification documents. Notify us promptly of suspected unauthorised access. You must not share privileged credentials across unrelated customers or use someone else's account without permission.
4. The service and service boundaries
PluginChatBot provides the capabilities included in the accepted plan, which may include website chat, knowledge retrieval, lead capture, conversation management, permitted messaging or CRM integrations, and AI-generated text or speech. Only enabled and supported features are included. Marketing examples and a provider's general capability do not guarantee that every integration, model, channel or automation is available in your plan.
You are responsible for the accuracy, authority and suitability of your business content and for reviewing the configuration before publishing a bot. We will provide the service with the care and skill required by law. We do not guarantee particular sales, search rankings, lead volumes or that AI responses will always be correct.
Website development, custom integrations, professional services, dedicated support, bespoke hosting and a service-level agreement are included only if separately agreed in writing. These Terms do not make us your legal adviser, clinician, financial adviser, emergency operator or regulated decision-maker.
5. Free trial
The standard trial lasts 14 days from activation, subject to the limits shown at signup. It does not require a payment card and does not automatically convert into a paid subscription. To start paid service, you must choose a paid plan and expressly complete its purchase process.
Trial access may stop when the trial expires or its disclosed allowance is used. We do not charge an undisclosed overage merely because the trial allowance is exhausted. Expiry is not confirmation that all trial data has been deleted; the Privacy Policy and Data Processing Addendum govern retained information. A materially different promotion must state its specific terms before you accept it.
6. Prices, currency, tax and billing
The checkout and accepted order must identify the plan, billing frequency, currency using an unambiguous code such as AUD or USD, recurring price, any selected add-ons, applicable taxes and total payable. We charge the currency and amount you authorise; a bare dollar symbol does not authorise switching currencies. Your bank may impose its own disclosed foreign-exchange or transaction charges.
Where Australian GST is lawfully chargeable, Australian-facing prices will state the total including GST and other unavoidable charges as required by law. We do not add an amount represented as GST while we are not registered or required to be registered for it. An invoice must correctly reflect the tax treatment of the transaction.
Paid monthly subscriptions renew automatically for successive monthly periods until cancelled. By completing checkout, you authorise recurring charges for the specifically disclosed subscription. Your billing date and next renewal amount are shown in the billing information or confirmation. We provide a receipt or invoice and comply with applicable proof-of-transaction requirements.
We may retry a failed authorised payment through the payment provider and contact you about it. We do not impose undisclosed penalty fees. Before suspending service solely for non-payment, we give reasonable notice and an opportunity to resolve a genuine problem, unless immediate action is reasonably necessary to prevent fraud or harm. A disputed charge is assessed fairly and does not automatically remove your statutory rights.
7. Add-ons, limits and plan changes
Add-ons are optional purchases. Before purchase we identify whether each is one-off or recurring, its price and currency, allowance, renewal date, cancellation method and whether it is billed separately from the base plan. The standard message and website add-ons are recurring subscriptions where so stated at checkout; they are not a one-time lifetime purchase.
Plan limits, measurement periods and the unit counted as a message must be explained in the plan or usage information. Unused allowances do not roll over unless your accepted plan says they do. We will not charge for additional usage beyond an agreed allowance without a separately authorised charging arrangement. The service may restrict further usage when a disclosed limit is reached.
An upgrade or downgrade requires your confirmation after disclosure of the amount payable or credit, proration, effective date and changed limits. A dashboard selection alone must not authorise a materially different charge from the confirmation. We do not delete your excess data without appropriate notice merely because you downgrade, subject to lawful safety and retention requirements.
8. Cancellation and stopping all charges
You may stop renewal through the Billing area or by contacting sales@pluginchatbot.com where that mechanism is unavailable or does not work. Cancellation takes effect for future renewal charges; access ordinarily continues until the end of the Paid Period. There is no exit fee for the standard monthly subscription. A cancellation request must be handled without unnecessary steps or a compulsory sales call.
The cancellation confirmation must identify the subscription cancelled, its final access date and any other paid items that remain active. A request to cancel the entire PluginChatBot service includes its associated recurring add-ons unless you expressly ask to keep a separately usable service. We will stop all such renewals and confirm their status; a software limitation does not justify continuing to bill an unwanted add-on.
If you only remove an add-on, the base subscription continues unless you cancel it too. Restarting a cancelled subscription requires a clear instruction and disclosure of the renewed charge. If a charge is taken after a timely, valid cancellation due to our failure, contact us for correction and an appropriate refund.
Cancelling billing, closing an account, deleting a bot and requesting personal-information erasure are different actions. We explain those differences and provide a way to request the action you actually need. We do not require an active paid subscription to make a privacy request or report an incorrect charge.
9. Refunds and Australian Consumer Law
We do not generally offer a refund solely because you change your mind, stop using the service or cancel part-way through a Paid Period. This rule does not apply where the law gives you a refund, compensation, cancellation or other remedy, where we have incorrectly charged you, or where another express refund commitment applies.
Where Australian Consumer Law consumer guarantees apply, services must be provided with due care and skill, be fit for a disclosed purpose where the legal conditions are met, and be supplied within a reasonable time where no time is agreed. For a major failure you may be entitled to cancel and obtain the applicable refund for the unconsumed service, or keep the contract and seek compensation for reduced value. Other reasonably foreseeable loss or damage may also be compensable. For a remediable failure we must provide the remedy required by law within a reasonable time; further remedies may arise if we do not.
Send the account email, transaction reference and a description of the issue to sales@pluginchatbot.com. We do not impose a shortened contractual deadline that removes a statutory remedy, insist on the original receipt where other reasonable proof exists, or replace a legally required refund with account credit without your agreement. Your payment-provider dispute rights and rights to approach a regulator or court remain available.
10. Customer content, intellectual property and confidentiality
You retain your rights in Customer Content. You grant us a limited, non-exclusive right to host, copy, transmit, transform and otherwise process that content only as reasonably necessary to deliver the configured service, comply with your authorised instructions, maintain security and meet legal obligations. This includes using approved service providers and producing requested AI Output. It is not permission to publish confidential content, use it in our portfolio, sell it or train a general-purpose model for an unrelated purpose.
You must have the rights and permissions needed for your content and intended use. A publicly accessible webpage is not automatically free of copyright, confidentiality or privacy restrictions. Do not submit content obtained by bypassing access restrictions. We retain our pre-existing software, reusable technology, documentation and trademarks. Third-party and open-source components remain subject to their applicable licences.
As between you and us, you may use AI Output supplied for your account to the extent permitted by applicable law and third-party rights, and we assign to you any rights we own in that output. We do not promise that copyright exists in every AI Output, that outputs are unique, or that an output cannot infringe another person's rights. You must review material before publication or consequential use. This does not exclude a non-excludable guarantee or relieve us of our own contractual obligations.
Each party must protect the other's information that is identified as confidential or would reasonably be understood to be confidential. It may disclose it to personnel and advisers who need it and are bound by appropriate duties, or as required by law. These duties do not cover information independently developed, lawfully received without restriction, or public other than through a breach. Public portfolio references or use of your logo require your permission.
11. Privacy, instructions and integrations
You must provide accurate collection notices to your visitors, identify the business operating the chatbot, have lawful authority for collection and connected disclosures, and honour individual rights. Consent to receive a chatbot answer is not automatically permission for a marketing campaign. Follow the Data Processing Addendum and approved processing scope.
We remain responsible for our own conduct and applicable obligations. Your responsibilities do not excuse our unauthorised use, inadequate security or failure to follow lawful instructions. Each party must cooperate reasonably on privacy requests and incidents.
You choose and authorise optional integrations. Review the provider's terms and the information and permissions involved. Disconnecting an integration stops future authorised access to the extent technically supported; it does not necessarily remove copies already held by that provider. We will explain available revocation and deletion routes. A third-party outage may affect integration functionality, but does not remove our responsibility to provide a lawful remedy for our own failure.
12. AI and acceptable use
You and your Authorised Users must follow the Acceptable Use Policy and AI Usage and Safety Provisions. The standard service is for business information and support, not autonomous high-stakes decisions or prohibited uses. Do not misrepresent an AI as a human or remove required safety or privacy notices.
You must review important outputs, verify material business claims and configure a suitable human-contact route. A chatbot must not be presented as authorised to bind a business to a contract, approve a refund or change an account unless an expressly authorised, verified workflow supports that action. An AI disclaimer does not cure misleading representations or an unsafe implementation.
13. Availability, changes and support
We take reasonable steps to operate the service reliably and address reported faults. Maintenance, network failures and third-party availability may affect access. No particular uptime percentage, recovery objective or round-the-clock human support is promised unless expressly agreed in writing. Any published specific service promise must be accurate and honoured.
We may make reasonable security, maintenance and compatibility changes. We will not remove a material paid capability during a Paid Period without providing a substantially equivalent alternative or an appropriate cancellation and unused-period refund option, subject to any additional statutory rights. If a model or provider must be changed, we assess data handling and material functionality, communicate important effects and follow the Data Processing Addendum where relevant.
14. Suspension and termination
We may restrict or suspend the minimum necessary part of the service where there are reasonable grounds to believe it is being used unlawfully, poses a material security or safety risk, materially breaches the contract or remains unpaid after reasonable notice. Where practicable we explain the reason and provide an opportunity to remedy it. Immediate action may be necessary for serious abuse, a legal direction or a credible risk of harm; notice may be withheld only where justified by law or protection of an investigation or affected people.
You may ask for review by a person through sales@pluginchatbot.com. We consider relevant information and restore service when the basis for the restriction is resolved. We do not rely solely on an unreviewable AI flag to impose a consequential permanent decision.
Either party may end the contract for the other's material breach that is not remedied within 14 days after a notice describing it, where it can reasonably be remedied. You may also use ordinary cancellation or any statutory termination right. If we discontinue your service for convenience, we provide at least 30 days' notice where reasonably possible, stop further renewal charges and refund unused prepaid service. Refund rights for termination resulting from a breach are assessed according to the circumstances and law, not an automatic forfeiture of all payments.
15. What happens when service ends
We stop the affected service and remove access as appropriate, while giving a reasonable opportunity to retrieve Customer Content unless law or an urgent security issue prevents it. Contact us about an export before closing an account. Do not assume that a dashboard export includes every type of data or that cancelled accounts remain accessible indefinitely.
We handle return, deletion, legal retention and backups under the Data Processing Addendum and Privacy Policy. Unpaid amounts genuinely due remain payable, but must not be used to obstruct an individual's statutory privacy rights. Provisions intended to continue, including accrued rights, confidentiality, lawful record retention, intellectual property and dispute provisions, survive only for their necessary purpose.
16. Liability and fair allocation of risk
Each party is responsible for loss caused by its breach, negligence or other legally actionable conduct, subject to applicable law. A party must take reasonable steps to reduce avoidable loss, and responsibility is reduced to the extent the other party or a third party caused the loss under applicable principles. We do not exclude all liability merely because AI, a cloud provider or a customer configuration is involved.
For ordinary contractual claims only, and only where lawful and fair in the circumstances, each party's aggregate liability relating to the service is limited to the greater of the fees paid or payable for the affected account in the preceding 12 months and AUD 5,000. For an account operating for less than 12 months, the amount includes the fees paid or payable for that shorter period. This limitation does not apply to non-excludable statutory liability, fraud, wilful misconduct, personal injury caused by negligence, breach of confidentiality or privacy/data-security obligations, or infringement of the other party's intellectual property rights. It does not limit amounts properly due for authorised services or refunds we owe.
No term excludes a category of loss that must be recoverable under the Australian Consumer Law. We do not impose a general unlimited customer indemnity or require you to reimburse us for our own wrongdoing. Any specialised risk allocation must be expressly negotiated and legally reviewed, not hidden in a linked policy.
17. Complaints and disputes
Contact sales@pluginchatbot.com describing the issue and requested outcome. We aim to acknowledge complaints within five business days and provide a substantive response within 30 calendar days, or explain a reasonable delay. The parties should try in good faith to resolve a dispute through authorised representatives.
There is no compulsory private arbitration, class-action waiver, shortened limitation period or requirement to abandon a statutory complaint route. A party may seek urgent protective relief or approach a regulator, tribunal or court without first completing a process that would prejudice its rights.
18. Changes, notices and general terms
We may change these Terms for a legitimate legal, security or service reason. For a materially adverse commercial change we give at least 30 days' advance notice before it applies, explain the effect and allow cancellation before the change without an exit fee. A price increase does not retrospectively alter an already paid period. If an adverse change affects unused prepaid service which you reasonably reject, we provide an appropriate unused-period refund, in addition to statutory rights. Necessary urgent legal or security changes may take effect sooner, with notice as soon as reasonably practicable.
A material new processing purpose requiring consent needs a separate choice. We do not treat continued use as irrevocable agreement to any future term, and do not retrospectively change accrued rights. Keep your account contact details current. Notices may be sent to that contact and made available in the dashboard in a durable form.
Victorian law governs the contract, subject to mandatory laws that apply to you. Courts and tribunals with jurisdiction in Victoria have non-exclusive jurisdiction; you retain any right to bring a claim in another competent forum. Neither party may transfer the contract in a way that materially reduces the other's rights without consent; a reasonable business transfer remains subject to confidentiality, privacy and statutory safeguards. An invalid provision is severed only to the extent necessary, without rewriting it to remove statutory protection. Not enforcing a term immediately is not a waiver. There is no partnership or agency merely because you use the service.