Answer Routine Questions With AI
Let the AI chatbot handle common questions, share business information and guide visitors towards helpful answers.
Connect Support with Real People
Live Chat & Human Handoff
for PluginChatbot
Let visitors move from an AI conversation to a real team member whenever personal assistance is needed. Keep the complete conversation history, collect customer details, and manage every support request from the PluginChatbot inbox.
Works across website platforms
Combine AI Speed with Human Support
Move Smoothly From AI to a Real Person
PluginChatbot answers routine questions and guides visitors through common enquiries. When a conversation requires human judgement or personal attention, visitors can request help from your team without starting again through another system.
Offer Human Assistance
Give visitors a clear option to request help from a real team member whenever they need additional support.
Collect Visitor Details
Capture the visitor’s name, email address, phone number and enquiry details before submitting a support request.
Keep the Conversation History
Allow agents to review previous chatbot messages so visitors do not need to repeat their questions.
Easy Human Handoff Setup
Add Human Support to PluginChatbot
Choose whether human support is always available or limited to selected business hours.
Set Your Team’s Availability
Set your availability and confirmation messages, then choose the contact details visitors need to provide.
Configure Handoff Messages
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Receive support requests in the PluginChatbot inbox, review the previous messages and continue the conversation.
Review and Take Over Conversations
Create a Better Support Experience
Balance AI Efficiency
With Human Support
Let PluginChatbot manage routine communication while your team focuses on conversations where personal support adds the most value. Visitors receive faster answers from AI and can still reach a real person when needed.
Use Human Support When It Matters
Give Complex Conversations
a Personal Response
Some conversations deserve a human touch. Let your team step in for the enquiries where personal attention protects the relationship and wins the deal.
Sales and Negotiations
Let your team handle detailed sales questions, pricing discussions and negotiations personally.
Account-Specific Support
Provide assistance when a customer’s enquiry requires access to account or service information.
Complex Questions
Escalate enquiries that require human judgement, detailed explanations or additional investigation.
Customer Escalations
Allow team members to step in when a visitor needs more personal attention or resources.
What is live chat and human handoff?
It allows a visitor to move from an AI chatbot conversation to a real team member when personal assistance is needed.
Can visitors ask to speak with a real person?
Yes. Visitors can request help from a real team member whenever they need additional support.
Can agents see the previous chatbot conversation?
Yes. Agents can review the previous chatbot messages so visitors do not need to repeat their questions.
Can I control when human support is available?
Yes. You can make human support always available or limit it to selected business hours.
What happens when my team is unavailable?
The chatbot shows your availability message and can capture the visitor’s details so your team can follow up.
Can conversations be assigned to team members?
Yes. Support requests arrive in the PluginChatbot inbox and can be assigned to team members.
Can completed conversations be reopened?
Yes. Completed conversations can be reopened when a customer follows up.
Can a conversation be returned to AI?
Yes. Once the issue is resolved, the conversation can be returned to the AI chatbot.
What do I need to use the integration?
A PluginChatbot account with live chat and human handoff enabled.