What Is PluginChatBot?
PluginChatBot is an AI chatbot that learns from your approved business content. You can connect your website pages, add frequently asked questions and upload useful documents to create a searchable Knowledge Base.
When a visitor asks a question, PluginChatBot looks through this information and provides an answer based on your business content. This means you can give customers useful information without asking your team to answer the same questions repeatedly.
Why you need to add your website Content
Your website already contains important information about your business, products and services. By adding it to PluginChatBot, you help the chatbot understand your business and give visitors answers based on your own trusted content, not general information from the internet.
This allows PluginChatBot to:
- Answer customer questions more accurately.
- Explain your products and services clearly.
- Share your pricing, policies and processes.
- Help visitors find the right information quickly.
- Provide support even when your team is unavailable.
- Reduce the number of repetitive questions your team receives.
For example, if a visitor asks, “Do you offer weekend support?” PluginChatBot can check your website and provide the correct answer based on your published support hours. Adding your website also helps turn your chatbot into a useful guide for visitors. It can direct them to the right page, recommend the next step and help them learn more about your business. Website chatbots can also provide round-the-clock support and help capture enquiries when your team is offline.
You do not need to add every page. Start with the most useful and up-to-date content, such as your product pages, service pages, FAQs, pricing information and support articles.
FAQs Help Your Customers
FAQs help your customers find quick answers without waiting for a team member. By adding common questions and clear answers to PluginChatBot, you can provide consistent support and reduce the number of repetitive enquiries your team receives.
Think about the questions your customers ask most often, such as:
- What services do you offer?
- How much does your product cost?
- How long does delivery take?
- Do you offer refunds?
- How can I contact your support team?
Write your answers in a simple and friendly way. The clearer your FAQs are, the easier it is for PluginChatBot to understand your business and provide helpful responses.
How to Add a Knowledge Base
A Knowledge Base is where you store the information PluginChatBot uses to answer customer questions. To create one, collect your approved website pages, FAQs and business documents in one place.
Start by adding the information you want your chatbot to use. Organise it into helpful categories such as products, services, pricing, support and policies. Then select the Knowledge Base you want PluginChatBot to use when responding to visitors.
You can create different Knowledge Bases for different purposes. For example, you could create one for sales questions and another for technical support. A chatbot knowledge base helps the AI find relevant information and use it when answering customer questions.
What Files Does PluginChatBot Support?
PluginChatBot supports several common file types, making it easy to upload information from different parts of your business.
You can upload:
- PDF files.
- TXT files.
- DOC files.
- DOCX files.
- MD files.
- JSON files.
- CSV files.
These files may include product guides, service information, support instructions, company policies, training materials and other approved business content.
Before uploading a file, make sure the information is accurate and suitable for customers to view. Do not upload documents that contain passwords, private customer information or confidential business details.
Why Review the Answers?
After adding your website, FAQs and documents, you should test and review PluginChatBot’s answers before publishing it.
Reviewing the answers helps you check whether the chatbot is:
- Providing accurate information.
- Using the correct source.
- Understanding customer questions.
- Giving clear and friendly responses.
- Avoiding outdated or incorrect details.
- Directing visitors to the right page or team member.
Ask the chatbot real questions that your customers may ask. You can also try asking the same question in different ways. If the chatbot gives an incorrect or confusing answer, check the information in your Knowledge Base and update it where necessary. For a deeper look at this process, see how to train your chatbot for better answers.
This step is important because even small errors in pricing, delivery times or business policies can create confusion for your customers.
Keep Your Content Up to Date
Your business information may change over time, so your chatbot content should be updated regularly. Whenever you change your products, services, prices or policies, update the information in your Knowledge Base as well.
You may need to update your content when you:
- Launch a new product or service.
- Change your pricing.
- Update your opening hours.
- Change your delivery or return policy.
- Add new support instructions.
- Update your contact details.
- Introduce a new promotion.
It is also a good idea to review the questions visitors ask. If customers repeatedly ask a question that your chatbot cannot answer, add it to your FAQs or upload a document with the correct information.
By keeping your content fresh and accurate, you help PluginChatBot continue providing useful answers that match your current business needs. PluginChatBot includes knowledge-base settings that can be configured alongside other chatbot options, helping you manage the information your assistant uses.